Support
Returns & Refunds
Because our products are custom-made to your specifications, returns and refunds are handled according to the policies below. We stand behind our quality and will make it right if something is not as ordered.
All sales are final
We will not refund payments for documents that are simply not "real enough." Please review our samples and order a proof before production when in doubt.
When we will replace or correct an order
- Spelling or content mistakes we made โ we will quickly replace the document and reship at our expense using your original shipping preference.
- Products damaged during shipping โ contact us with photos of the shipping box and contents.
- If we are unable to provide your document, or if you overpaid your order.
Cancellations
Unpaid orders may be cancelled at any time. Unpaid orders more than 30 days old are automatically cancelled.
We begin designing within hours of payment. If we have already designed, produced, and shipped your product we cannot offer a refund.
- Paid with no proof ordered โ if design has started but nothing has shipped, a 25% cancellation fee applies.
- Paid and proof emailed but product not yet shipped โ a 50% cancellation fee applies.
- Partial refunds of 50% may apply if the design portion is complete, including during the proof process after a proof has been sent.
Shipping delays and chargebacks
Once your package is picked up by UPS or USPS we lose control of delivery. We cannot refund if the carrier cannot locate your address, you are unavailable to sign, or the package arrives outside your expected window โ you may file a claim with the shipper.
Trying to deny a valid charge through your bank is fraudulent. Contact us first โ we reply quickly during support hours and will work to resolve legitimate issues.